Customer Service

Payments

Generous Gems accepts credit card payments through our website using secure third party servers such as Authorize.Net, PayPal, Google Checkout. When you purchase an item with a credit card, Generous Gems does not see or have access to your card number. If you use PayPal or Google, your card will be charged the amount of the order once the order is placed, not when it ships. Some items are made to order and we appreciate your patience while the item is completed. If you order an item that has sold out or needs to be made, Generous Gems will contact you via email or phone if there will be a delay in delivery.

Corporate Enquiry

From Austrian Crystal pins, to engraved silver medallions to 14k gold charms, our customer service representatives are ready to assist you in finding the perfect item for your next corporate gifting need. We offer quick order processing and delivery. For further enquiries, please let us know what you are interested in or contact us via phone 1-888-724-4483 or email sales@generousgems.com

Coupons

Please note, during special promotions Generous Gems may issue coupon discount codes. These codes are not applicable with other coupon codes. Only one coupon can be applied to an order.

Gift Wrapping

Generous Gems provides free gift wrapping per your request. Our jewelry makes the perfect gift for any occasion and will arrive tastefully packaged.

Appraisals

Generous Gems provides free appraisals for all items purchased through us that have a value over $300, per request. Other items may be appraised also, per request.

Design Consultation

Generous Gems provides free design consultation by phone or email. Contact us with your special request and let us work for you. We design in yellow gold, white gold and Platinum. We can find just about any gem or diamond you desire. Due to rarity this may take some time, but is worth it to have the piece of your dreams!