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International Policies

International Shipping Policy

Generous Gems will ship orders internationally, with exceptions. We can ship packages via the USPS system utilizing registered mail.  We do not offer free shipping on any international orders. It can take anywhere from 7 business days to six weeks (more or less) to reach your location. In most cases it has been taking size weeks for orders to reach their locations. Factors such as transit times, customs, heightened security, weather, flight delays impact delivery times. We can not estimate delivery, as it can vary widely.

We can ship any purchase totaling less than $50 via the USPS for $12.95 (uninsured no tracking).  If this item or your total of items is over $50, the package has to be sent via the USPS registered for $20. 

Please note, our international shipping charges do not cover import duty or customs taxes. These charges are the responsibility of the customer at the time of delivery. Please contact your local postal authority for an estimate of these fees.  All packages are marked as merchandise. Packages refused at the time of delivery will not be refunded.

 

There are some countries that we can not ship to because of customs prohibitions and restrictions. If you place an order and there is a shipping restriction or problem, we will let you know. We may ship to the following countries, contact us to confirm: Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Cameroon, Canada, Cayman Islands, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, England (UK), Finland, France, Germany, Greece, Greenland, Guam, Hong Kong, Iceland, Ireland, Israel (Note: jewelry with stones can not be shipped to Israel), Italy, Jamaica, Japan, Korea (Democratic), Lebanon, Liechtenstein, Luxembourg (Note: We can not send jewelry with diamonds or cubic zirconia (CZ) to Luxembourg) Mongolia, Morocco, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Papua New Guinea, Portugal, Puerto Rico, Saudi Arabia, Scotland (UK), Slovakia, Slovenia, Spain, Sweden, Taiwan, United Kingdom, United States, Virgin Islands (British), and Virgin Islands (US).

 

We reserve the right to add or remove countries at our discretion or upon policy changes by United States Customs. NOTE: International Orders Will ONLY Be Sent To The Address Of The Card Holder. We can not drop ship orders paid by credit card. If you are placing an order as a gift, or want the order sent to an address other than your credit card billing address, you must pay via paypal with a VERIFIED address OR make an offline order and pay by international money order or traveller's checks.

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