Shipping Policy
Special Notes, Holiday Shipping.
Most items will ship within 24-48 business hours from Generous Gems during the holiday season. Generous Gems will work to insure safe, and timely arrival of your gift. As the weather in December can be a factor, we recommend ordering early to prevent any unforeseen delays. Please note, we've featured a special section of our site with items that ship very quickly. Click our SALE link at the top to view some of these items.
Generous Gems provides FREE shipping on all orders over $75 shipped via the USPS in the continental United States. If you prefer, we do offer ground shipping, 2nd day or next day. If sent via the USPS, your package will generally arrive four to seven business days after it is shipped from Generous Gems. Most items ship from Generous Gems within 3-4 business days.
Special Note on Overnight or 2day shipments: if your order is placed after 3 PM Eastern Standard Time on a regular business day, it will begin processing the following regular business day. If you place an order on a Holiday, Saturday or Sunday, it will begin being processed the next business day. Saturdays and Sundays are not considered business days for order processing. It typically takes 24-48 business hours for an order to be processed.
While we are here to take your orders and answer questions, orders do not ship on Saturday or Sunday or a Holiday. Customer satisfaction is our top priority. If you need your package fast for an upcoming anniversary or special occasion, or if you need it shipped to an alternate address to ensure a surprise, let us know and we will be happy to work with you.
Please note, some items are made to order as they are Generous Gems custom pieces. These pieces, and rings that need sizing, will require additional time for delivery. We are in the EST time zone (Ohio). SIGNATURE: In some instances a signature may be required by the Courier based on value or location. If you are concerned about receiving your package please let us know.
Return and Exchange Policy
It is our hope that you will be pleased with your purchase from us. We do have a 10 day free inspection period that begins upon item receipt. Some items are non-returnable (custom made, engraved, persoanlized, etc...). Please contact us if special circumstances apply. If for any reason you are not satisfied with your purchase, please contact us immediately and we will instruct you on how to return the item/items purchased. We issue a full refund of the purchase price (less shipping charges) via the method you paid. Or can offer a store credit or exchange. We are more than willing to help you find the perfect item. All products returned to us are fully inspected prior to issuing a credit to your card, processing an exchange or issuing a store credit. GenerousGems.com will not accept a return that shows signs of wear or alteration, scratches or blemishes, or has been engraved or sized.
We also require that you have a Return Authorization Number. Please contact us with any questions. If you experience difficulty with an earring or toe ring order, due to manufacturing, please contact us for assistance. Jewelry sold by Generous Gems requires special precautions when being shipped.
To return any piece purchased from us you MUST follow these steps:
1. Call or Email Generous Gems (419) 734-4483 for a Return Authorization Number.
2. Secure the jewelry inside its original jewelry box or bag. Make sure to include all packaging, including any protective wrapping. If there was an appraisal or diamond certificate enclose that also.
3. Place everything (from step 2) inside a small cardboard shipping box, and cover the entire box with paper mailing tape. Paper mailing tape is required so that your package can be stamped and tracked. The tape is available at your local post office and office suppy stores. Please ensure that the box is properly sealed to prevent loss or damage to the item you are returning.
4. Write your Return Authorization on the outside of the box next to the shipping address.
Ship the item by registered U.S. mail, fully insured for the value of the item or utilize UPS or FedEx with insurance for the full value of the item. Please request a return receipt for your records.
We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within three days of this notification (less shipping fess). Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.
Contact us at 1-(888) 724-4483 -- (419) 734-4483 or email us (sales@generousgems.com) with any questions.
