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Common Questions

How quickly does my Order Ship?

Generous Gems appreciates your order and we will try to process you order as quickly as possible. The average processing time is 3-4 business days or less (does not include Weekends or Holidays). Orders placed after 3pm est, will be processed the next business day. Any order that is custom made (resizing, engraving etc..) please allow additional processing time. Your order will ship via the method you selected when processing is completed. If any delay is anticipated (backordered, discontinued) we will contact you via email or phone (please provide a phone number in your checkout screen so we may do so). International shipments will take longer to receive and international postage fees do not include import taxes or duties that may be due, this varies by country (Please visit our Shipping & Returns page for additional information). If you are in the United States, sales tax is only due to shipments sent to the state of Ohio.


What is a business day?

Monday through Friday are considered business days for production.  Holidays are not considered business days.  If you order an item on a business day (Friday) after 3PM EST and the following Monday is a holiday, Tuesday is the day your order processing begins.  From that Tuesday, the item is expected to be completed in 10 business days. Once it is completed, it will ship.  Please note, not all items take the full 10 days, and some take slightly longer.  If you have any questions please feel free to contact us (1-888-724-4483 or sales


How will I know when my order is shipped?

We will send a tracking number to the e-mail address that is entered in the checkout process. Please note that some e-mail providers try to prevent spam to their clients and a tracking number may not always arrive to you, once your order is processed. You may also track you order under the Track an Order off our main page by entering your order number.


Can I return an order after I have received it?

Generous Gems does have a 10 day return policy for any item purchased thru our website. Please visit our customer service page to view our Return Policy.


Can I cancel my order?

After you click to submit your order, the processing of your order begins. We can cancel any order during this process and you must contact us prior to your order being shipped. Once an order has shipped, we can not cancel an order.


Are your Gold & Silver products Genuine or Plated?

Yes, all of our items are genuine Gold or Sterling Silver (unless otherwise stated ie: costume jewelry). All items are stamped with the appropiate Gold part stamp or 925 for Silver. Unless the item has a split ring, split rings are not stamped and are put on when a bail is removed.  The bails are typically stamped not the items.  Jackets may not be stamped either, and items with no room to be stamped are not stamped. All of our Diamonds and Gemstones are genuine unless they are noted differently for a specific item. Please feel free to contact us with any additional questions.


Do you wholesale?

Generous Gems does not wholesale any item. If you are interested in purchasing an item in large quanities and would like to recieve a better price, please contact us and we will try to work out a better price depending on the item and quanity intended. We reserve the right to limit quantities on any purchase.


Will you match a competitor's price?

Generous Gems will match a competitors price as long as it is the same comparable item. We will need to verify the style with the competitor along with the price. We will not match closeout pricing, limited price time only pricing. Please contact us for specific details.

What are split rings?

If you buy a charm from Generous Gems, you may want a split ring.  Split rings look like miniature keyrings.  A secure way to attach charms to your charm bracelet. The split rings are approximately 6.5mm (1/4inch) in diameter.  The white gold is not rhodium plated, and is not a brilliant white.  These are recommended if you will not be having the charm soldered to a bracelet immediately. Click Here to Purchase Split Rings.



split rings


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