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Customer Service



PLEASE be patient with us, we have served our clients for over 17 years, and pride ourselves on customer service.  However, we have had a disruption in delivery times and customer service response times due to a personal loss.  We are working to respond to each and every inquiry and apologize if we have not contacted you yet. Orders are moving, if you placed an order prior to today, please be patient with us. We thank you for your compassion, your understanding, and for choosing Generous Gems for your gifts and personal shopping needs.




Payments and Privacy

Generous Gems accepts credit card payments through our website using secure third party servers such as PayPal (our preferred payment method). We abide by standard privacy policies and never sell your information. Any information we collect (email address or phone number) is only used to contact you for additional information if needed about your order. When you purchase an item with a credit card, Generous Gems does not see or have access to your card number. If you use PayPal or Google, your card will be charged the amount of the order once the order is placed, not when it ships. Some items are made to order and we appreciate your patience while the item is completed. If you order an item that has sold out or needs to be made, Generous Gems will contact you via email or phone if there will be a delay in delivery. Generous Gems is no longer accepting checks or money orders as forms of payment.

Corporate Enquiry

From Austrian Crystal pins, to engraved silver medallions to 14k gold charms, our customer service representatives are ready to assist you in finding the perfect item for your next corporate gifting need. We offer quick order processing and delivery. For further enquiries, please let us know what you are interested in or contact us vai email


Please note, during special promotions Generous Gems may issue coupon discount codes.  These codes are not applicable with other coupon codes.   Only one coupon can be applied to an order on our website. These codes do not work on any third party site we may sell on including sites like Ebay.

Gift Wrapping

Generous Gems provides gift wrapping for $2.95 per order. Our jewelry makes the perfect gift for any occasion and will arrive tastefully packaged.


Generous Gems provides free appraisals for all items purchased through us that have a value over $300, per request. Other items may be appraised also, per request.

Design Consultation

Generous Gems provides free design consultation by phone or email. Contact us with your special request and let us work for you. We design in yellow gold, white gold and Platinum. We can find just about any gem or diamond you desire. Due to rarity this may take some time, but is worth it to have the piece of your dreams!

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Privacy Policy

This privacy policy discloses the privacy practices for This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1.    What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.    What choices are available to you regarding the use of your data.

3.    The security procedures in place to protect the misuse of your information.

4.    How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.


We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.


We will not contact you in the future to tell you about specials, new products or services, or changes to this privacy policy unless you opt-in to receive our email newsletter.


Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.


Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.


While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.



Our Privacy Policy may change from time to time and all updates will be posted on this page.



If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone via email


Effect of the Internet Tax Freedom Act

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes.

The Internet Tax Freedom Act (ITFA) has been renewed through November 1, 2014.

Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.



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